fly99 is committed to protecting the privacy and personal data of every player on the platform. This Privacy Policy explains what data we collect, why we collect it, how it is used, and your rights in relation to it. Please read this document carefully before registering or using any fly99 service.
fly99 does not sell, rent, or trade your personal data to any third party for their independent marketing or commercial purposes. Your information is used solely to operate and improve the fly99 platform and comply with applicable regulatory requirements.
All data transmitted between your device and fly99 servers is protected with 256-bit SSL encryption. Sensitive data including passwords and payment details are hashed and encrypted at rest using industry-standard protocols — never stored in plain text.
You have the right to access, correct, and request deletion of your personal data held by fly99. You may also request a copy of your data in a portable format. fly99 will action verified data rights requests within 30 days of receipt.
fly99 collects only the data that is necessary for operating the platform, fulfilling regulatory KYC obligations, and providing the services you have requested. We do not collect data speculatively or in excess of what our operations require.
fly99 sends promotional communications only to players who have opted in. You can withdraw consent for marketing communications at any time via your account settings. Opting out of marketing does not affect your ability to use the platform or receive service-related communications.
fly99 retains personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by applicable law and our licensing obligations. Data is securely deleted or anonymised when the retention period expires.
This Privacy Policy ("Policy") applies to all personal data collected and processed by fly99 ("fly99", "we", "us", or "the Company") in connection with the operation of the fly99 online gaming platform accessible at fly99.asia and its associated subdomains (the "Platform").
This Policy applies to data collected from registered Players, prospective Players who have initiated but not completed registration, visitors to the fly99 website, and individuals who contact fly99 customer support. By using the Platform or submitting personal data to fly99 in any form, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.
fly99 is committed to handling personal data in accordance with applicable data protection legislation and the data protection obligations imposed by its international gaming licence. Where this Policy refers to "personal data", it means any information that identifies or could reasonably be used to identify you as an individual.
For the purposes of applicable data protection law, fly99 is the data controller in respect of the personal data collected and processed through the Platform. fly99 determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently.
If you have any questions about this Policy or wish to exercise your data rights, you may contact the fly99 Data Protection team using the contact information provided in Section 14 of this Policy.
fly99 collects personal data from you in the following categories:
| Category | Data Points | Collection Method |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, gender, government-issued ID details | Registration form, KYC verification |
| Contact Data | Email address, mobile phone number, residential address | Registration form, account updates |
| Financial Data | Payment method details, transaction history, deposit and withdrawal records | Cashier system, payment processor |
| Gaming Activity Data | Game sessions, bets placed, wagers, wins, losses, bonus usage | Platform systems, automatically |
| Technical Data | IP address, device type, browser type, operating system, session tokens | Automatically via cookies and server logs |
| Communications Data | Customer support enquiries, live chat transcripts, email correspondence | Support interactions |
| Responsible Gaming Data | Self-exclusion requests, deposit limits, cool-off period settings | Account settings, support requests |
fly99 does not intentionally collect sensitive personal data (such as racial or ethnic origin, political opinions, religious beliefs, or health data) except where required to fulfil responsible gaming obligations (for example, recording self-exclusion requests as part of our duty of care).
fly99 processes your personal data for the following specific purposes:
fly99 processes your personal data on one or more of the following legal bases depending on the purpose of processing:
fly99 does not sell, rent, or trade your personal data to third parties for their own independent commercial use. Your personal data may be shared with the following categories of third parties strictly for the purposes described in this Policy:
All third-party data processors engaged by fly99 are required to process personal data only in accordance with fly99's instructions and applicable data protection law. fly99 does not permit third-party processors to use player data for their own independent purposes.
fly99 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device that help fly99 recognise your session, maintain your login state, and understand how the Platform is used.
fly99 uses the following categories of cookies:
You can manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will affect your ability to use the Platform.
fly99 retains personal data for the following periods, after which data is securely deleted or anonymised:
Subject to applicable law and the limitations of our regulatory obligations, you have the following rights in relation to your personal data held by fly99:
To exercise any of your data rights, please contact the fly99 support team via live chat in your account dashboard or by emailing [email protected]. fly99 will respond to all verified data rights requests within 30 calendar days. We may require verification of your identity before processing a data rights request.
fly99 implements technical and organisational security measures commensurate with the sensitivity of the personal data processed and the risks involved. These measures include 256-bit SSL encryption for data in transit, encryption of sensitive data at rest, access controls limiting data access to authorised personnel on a need-to-know basis, regular security assessments and penetration testing, and incident response procedures for identifying and addressing data security events.
In the event of a personal data breach that poses a risk to your rights and freedoms, fly99 will notify affected Players and relevant regulatory authorities in accordance with applicable data breach notification requirements.
fly99 does not knowingly collect personal data from individuals under the age of 21. The Platform is strictly restricted to adults aged 21 and above. If fly99 discovers that personal data has been collected from an individual under 21, the account will be immediately suspended, all associated data will be deleted, and any real-money balances will be processed in accordance with applicable regulatory requirements.
If you believe a minor has registered on the fly99 Platform, please contact our support team immediately via the live chat channel in your account dashboard.
fly99 may transfer personal data to third-party processors located outside of Malaysia in connection with its operational, regulatory, and technology infrastructure requirements. Where such transfers occur, fly99 ensures that adequate safeguards are in place to protect your personal data, including contractual protections equivalent to applicable data protection standards.
fly99 reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to registered Players via email or prominent notice on the Platform prior to the effective date of the change. Continued use of the Platform following notification of a policy change constitutes acceptance of the revised Policy. The date of the most recent revision is displayed at the top of this document.
For any questions, concerns, or requests relating to this Privacy Policy or fly99's data processing practices, please contact the fly99 Data Protection team through the following channels:
fly99 is committed to addressing all privacy-related enquiries promptly and transparently. If you are not satisfied with fly99's response to a privacy concern, you may have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction.
Play with confidence knowing your data is handled responsibly. Log in to your fly99 account to manage your privacy settings, cookie preferences, and responsible gaming tools.
Log In to fly99 Terms & Conditionsfly99 is a real-money online gaming platform restricted to verified adults aged 21 and above. Gambling involves risk. Please play responsibly. For responsible gaming tools and support resources, visit our Responsible Gaming page. © 2026 fly99. All rights reserved.